Telecom Acronyms Decoded: Your Handy Guide to UCaaS, VoIP, SD-WAN, and More

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The telecom and IT industries are among the most acronym-ridden on earth. Everyone knows that learning new acronyms every year is part of life in telecom, so we wanted to put together a handy list of classics for your reference.

BC - Business Continuity

Business continuity encompasses various practices that ensure an organization’s core operations remain uninterrupted during an emergency.

CCaaS - Contact Center as a Service

CCaaS is a cloud-based customer experience solution that gives a contact center better visibility into customer data and ways to improve agent performance.

CPaaS - Communications Platform as a Service

CPaaS is a cloud-based solution that lets developers integrate voice, video, messaging, and other real-time communication features into existing software using APIs.

DaaS - Desktop as a Service

DaaS uses a public or private cloud to deliver virtual desktops to end-users in exchange for a subscription fee.

DIA - Dedicated Internet Access

DIA is a private internet connection between an ISP and a customer. Users get a highly reliable internet connection with fixed bandwidth.

DR - Disaster Recovery

DR is an organization’s ability to restore access to critical systems and IT infrastructure after a man-made or natural service disruption.

DRaaS - Disaster Recovery as a Service

DRaaS is a cloud computing service that lets an organization create backups of critical data and IT infrastructure in the cloud.

EoC - Ethernet Over Copper

EoC is an affordable internet connectivity technology that uses traditional twisted-pair copper wires. It offers symmetrical speeds and flexible bandwidth.

IaaS - Infrastructure as a Service

IaaS is a cloud computing offering that provides on-demand network, storage, and computing infrastructure.

IoT - Internet of Things

The IoT is a network of interconnected machines and devices that can automatically collect, analyze, and transfer data over the internet.

ITaaS - IT as a Service

ITaaS is a technology delivery model where an IT service provider offers on-demand resources, support, and solutions in exchange for a monthly fee.

LAN - Local Area Network

LAN is a network of interconnected devices within the same physical location, such as an office, hospital, library, or school.

MDM - Mobile Device Management

MDM is a software application that’s used to monitor, manage, and secure mobile devices such as laptops, smartphones, IoT devices, and more.

MPLS - Multiprotocol Label Switching

MPLS is a routing technique used to maximize speed and control traffic in a network. It uses short path labels to transfer data between adjacent nodes.

NOC - Network Operations Center

NOC is a centralized location that’s used by a company’s IT staff to monitor and manage various types of networks.

PBX - Private Branch Exchange

PBX is a private telephone network that lets users within an organization communicate with each other and make/receive external calls.

POTS - Plain Old Telephone System

POTS is a traditional phone system that uses the PSTN (see below) for analog voice transmission.

PRI - Primary Rate Interface

PRI is a telecommunications interface standard that’s used for voice and data transmission over the Integrated Services Digital Network (ISDN).

PSTN - Public Switched Telephone Network

PSTN refers to the traditional circuit-switched phone system that uses twisted-pair copper cables to transfer voice.

SASE - Secure Access Service Edge

SASE is an emerging enterprise network architecture that combines the features of VPN and SD-WAN with cloud-native security.

SD-WAN - Software-Defined Wide Area Networking

SD-WAN is a virtual WAN infrastructure that centralizes network management and prioritizes certain types of traffic.

SECaaS - Security as a Service

SECaaS refers to outsourcing enterprise security-related functions to a third party.

SIP - Session Initiation Protocol

SIP is a signaling protocol that’s used to create and control VoIP sessions.

SLA - Service Level Agreement

SLA is a documented contract that defines the services and level of service businesses can expect from a vendor.

TEM - Telecom Expense Management

TEM is a solution that helps organizations track, analyze, and control their communication costs, including voice, data, and wireless expenses.

UC - Unified Communications

UC involves the integration of an organization’s communication tools, such as VoIP, instant messaging, file sharing, and more.

UCaaS - Unified Communications as a Service

UCaaS is a full-featured, cloud-based communications platform that combines enterprise telephony, mobility, instant messaging, video conferencing, and other services.

VoIP - Voice over Internet Protocol

Also known as IP telephony, VoIP is a set of technologies that lets users conduct voice and video calls over an internet connection.

VPN - Virtual Private Network

VPN is an encrypted connection that facilitates the creation of a protected network within a public network.

Got any questions about the acronyms above, or have any terms you would add? Contact Mojenta today – we’d love to chat.

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